Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
June 6, 2025
No incidents reported.
Past Incidents
June 5, 2025
No incidents reported.
June 4, 2025
No incidents reported.
June 3, 2025
[Degraded Performance] - The Rock - Issue with Verne shared firewall cluster 03.06.2025 12:15 EEST.
2025-06-03 12:31:51 - Resolved
Resolved - Connectivity issue has been resolved after 03.06.2025 12:30 EEST.. Verne network team is investigating root cause of this issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 800
Investigating - We are observing an issue with our shared firewall cluster. Some customers may have issues with IPSEC connections through Verne shared firewall after 03.06.2025 12:15 EEST.
Verne network team is investigating this issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 800
June 2, 2025
No incidents reported.
June 1, 2025
No incidents reported.
May 31, 2025
No incidents reported.
May 30, 2025
[Maintenance] - The Air - Capacity expansion proceeding in Verne Mittalinja site 28.5 - 13.6 -
2025-05-30 07:59:07 - Maintenance Started
Maintenance Started -
2025-05-30 07:59:07case ID: 799
Maintenance Planned - Verne is uplifting the IT power in order to serve our expanding client portfolio. We are building up additional 2MW IT power and the work is proceeding into test phase.
This means we are preparing the load arrangement in data hall 4 and 5 during week 22. Our work is causing some temporary inconvenience in form additional traffic in the premises. Planning and precautions are taken into account to minimize the impact for client and present services.
The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.
Location: The Air data center suites 4-5
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 799
May 29, 2025
No incidents reported.
May 28, 2025
No incidents reported.
May 27, 2025
No incidents reported.
May 26, 2025
No incidents reported.
May 25, 2025
No incidents reported.
May 24, 2025
No incidents reported.
May 23, 2025
No incidents reported.
May 22, 2025
No incidents reported.
May 21, 2025
No incidents reported.
May 20, 2025
No incidents reported.
May 19, 2025
[Maintenance] - The Air - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST
2025-05-19 03:16:20 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 796
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 796
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.
Internet Edge routers will be updated to recent software version during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 796
[Maintenance] - The Deck - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST
2025-05-19 03:15:34 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 795
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 795
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.
Internet Edge routers will be updated to recent software version during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 795
[Maintenance] - The Rock - Internet edge routers software update 19.05.2025 00:01 - 06:00 EEST
2025-05-19 03:15:16 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 794
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 794
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.
Internet Edge routers will be updated to recent software version during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.
Goal:
Improved Functionality and security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 794
[Maintenance] - The Rock - Shared storage system version upgrade. 19.5.2025 00:01 - 06:00 EEST
2025-05-19 02:57:56 - Maintenance Ended
Maintenance Ended - Shared storage system upgrade has completed.
Location: PoriDC data center
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 793
Maintenance Started - Shared storage system upgrade has started.
Location: PoriDC data center
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 793
Maintenance Planned - Severity and user impact: Minor - During the maintenance window the shared storage system will be updated one redundant storage controller at a time.
There is periodical version upgrade for one of the shared storage systems. During the maintenance shared storage system will be upgraded to recent version with recent security patches and enhanced functionality. All Verne Shared Storage and WS.IaaS Customers are affected by this maintenance. There should not be effect to customers systems availability.
Location: PoriDC data center
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 793
May 18, 2025
No incidents reported.
May 17, 2025
No incidents reported.
May 16, 2025
No incidents reported.
May 15, 2025
No incidents reported.
May 14, 2025
No incidents reported.
May 13, 2025
No incidents reported.
May 12, 2025
No incidents reported.
May 11, 2025
No incidents reported.
May 10, 2025
No incidents reported.
May 9, 2025
No incidents reported.
May 8, 2025
[Degraded Performance] - The Rock - Issue with Verne shared firewall cluster 08.5.2025 11.00 EEST
2025-05-08 11:38:59 - Resolved
Resolved - Connectivity issue has been resolved after 08.05.2025 11.31 EEST. Verne network team is investigating root cause of this issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 797
Investigating - We are observing an issue with our shared firewall cluster. Some customers may have issues with IPSEC connections through Verne shared firewall after 08.5.2025 11.00 EEST.
Verne network team is investigating this issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 797
May 7, 2025
No incidents reported.
May 6, 2025
No incidents reported.
May 5, 2025
[Maintenance] - The Rock - Shared Firewall cluster version upgrade 5.5.2025 00:01 - 06:00 EEST
2025-05-05 00:51:47 - Maintenance Ended
Maintenance Ended - Location:PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 783
Maintenance Started -
Location:PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 783
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location:PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 783
May 4, 2025
No incidents reported.
May 3, 2025
No incidents reported.