Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
July 30, 2025
[Maintenance] - The Rock - Firewall management and analyzer software upgrade 4.8.2025 21:00 - 23:59 EEST
2025-07-30 08:54:03 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - During the maintenance window access to firewall management and analyzer software is suspended for approx. 10 minutes.
We are performing version upgrade to firewall management and analyzer software for recent level of security patches and new improved features.
During the operations the firewall management and analyzer software are unavailable. However all connections thought the firewalls works as usual.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 809
Past Incidents
July 29, 2025
[Maintenance] - The Rock - Verne shared firewall cluster maintenance 29.07.2025 23:00 - 23:15 EEST
2025-07-29 23:17:32 - Maintenance Ended
Maintenance Ended - Location: PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 808
Maintenance Started - Location: PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 808
Maintenance Started - Location: PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 808
Maintenance Planned - We will perform maintenance on the shared firewall cluster. This involves an HA cluster member failover, and a brief service disruption of a few seconds may occur as sessions are transferred to failover device.
Location: PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 808
July 28, 2025
[Maintenance] - The Rock - Multi-Cloud Control version upgrade 28.07.2025 00:01 - 06:00 EEST
2025-07-28 00:59:53 - Maintenance Ended
Maintenance Ended - Maintenance completed.
If you have any questions, don\'t hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 807
Maintenance Started - Maintenance started.
2025-07-28 00:00:03case ID: 807
Maintenance Planned - Severity and user impact: Minor - During the maintenance window the Multi-Cloud Control will be upgraded to recent software version. The Multi-Cloud control UI is not available during operations. This does not affect the private and public clouds, or the virtual machines that Multi-Cloud Control is managing.
Goals:
- New Features in application
-Improved Functionality and security due to recent version
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 807
July 27, 2025
No incidents reported.
July 26, 2025
No incidents reported.
July 25, 2025
No incidents reported.
July 24, 2025
No incidents reported.
July 23, 2025
[Degraded Performance] - The Rock - Degraded performance with Verne Finland Data center network 21.7.2025 approx. 12:13-12:23 EEST
2025-07-23 11:49:20 - Resolved
Resolved -
2025-07-23 11:49:20case ID: 805
Monitoring - Severity and user impact: Major - We observed short degraded performance with Verne data center network connections approx. 12:13-12:23 EET
Verne Datacenter network customers may have experienced short degraded performance with Internet connection.
Currently the issue has been resolved and Verne network team is monitoring the situation
If you have any questions or you are facing performance issues with your connection, don't hesitate to contact us.
Location:PoriDC
Verne Finland
support.finland@verneglobal.com
+358 2 624 8501
case ID: 805
July 22, 2025
[Maintenance] - The Air - Shared Firewall cluster version upgrade 11.8.2025 00:01 - 06:00 EEST
2025-07-22 13:16:20 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location: HelsinkiDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 806
July 21, 2025
No incidents reported.
July 20, 2025
No incidents reported.
July 19, 2025
No incidents reported.
July 18, 2025
[Maintenance] - The Air - Capacity expansion proceeding in Verne Mittalinja site 28.5 - 16.7 -
2025-07-18 10:15:01 - Maintenance Ended
Maintenance Ended -
case ID: 799
Maintenance Started -
2025-05-30 07:59:07case ID: 799
Maintenance Planned - Verne is uplifting the IT power in order to serve our expanding client portfolio. We are building up additional 2MW IT power and the work is proceeding into test phase.
This means we are preparing the load arrangement in data hall 4 and 5 during week 22. Our work is causing some temporary inconvenience in form additional traffic in the premises. Planning and precautions are taken into account to minimize the impact for client and present services.
The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.
Location: The Air data center suites 4-5
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 799
July 17, 2025
No incidents reported.
July 16, 2025
No incidents reported.
July 15, 2025
No incidents reported.
July 14, 2025
No incidents reported.
July 13, 2025
No incidents reported.
July 12, 2025
No incidents reported.
July 11, 2025
No incidents reported.
July 10, 2025
No incidents reported.
July 9, 2025
No incidents reported.
July 8, 2025
No incidents reported.
July 7, 2025
No incidents reported.
July 6, 2025
No incidents reported.
July 5, 2025
No incidents reported.
July 4, 2025
No incidents reported.
July 3, 2025
No incidents reported.
July 2, 2025
[Maintenance] - The Rock - Verne shared firewall cluster maintenance 02.07.2025 23:00 - 23:15 EEST
2025-07-02 23:11:04 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 804
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 804
Maintenance Planned - We will perform maintenance on the shared firewall cluster to apply a temporary workaround for a software bug affecting IPSEC VPN tunnels. This involves an HA cluster member failover, and a brief service disruption of a few seconds may occur.
We are working closely with the vendor to permanently resolve the issue.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 804
July 1, 2025
No incidents reported.
June 30, 2025
No incidents reported.
June 29, 2025
No incidents reported.
June 28, 2025
No incidents reported.
June 27, 2025
No incidents reported.
June 26, 2025
[Maintenance] - The Rock - Urgent access portal platform update 26.06.2025 20:00 - 00:00 EEST
2025-06-26 22:00:29 - Maintenance Ended
Maintenance Ended - Verne Finland access portal upgrade has been completed.
If you have any questions, don\'t hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 803
Maintenance Started - Verne Finland access portal upgrade has been started.
If you have any questions, don\'t hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 803
Maintenance Planned - Severity and user impact: Minor - During the maintenance window Verne Finland access portal is not available for short period of time . This affects to all customers that are accessing Verne Finland systems through the access portal.
Access portal platform will be updated to recent version with improved functionality and enhanced security.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 803