Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
April 17, 2025
No incidents reported.
Past Incidents
April 15, 2025
[Operational] - The Rock - Issue with Verne shared firewall cluster 15.4.2025 approx. 16:01 - 16:14
2025-04-15 16:22:03 - Monitoring
Monitoring - We observed an issue with our shared firewall cluster. Some customers may have had issues with connections through Verne shared firewall 15.4.2025 approx. 16:01 - 16:14
Currently all connection are restored and Firewall cluster is operating normally. Verne network team keeps monitoring the situation.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501 (edited)
case ID: 792
April 14, 2025
No incidents reported.
April 13, 2025
No incidents reported.
April 12, 2025
No incidents reported.
April 11, 2025
[Maintenance] - The Air - Heat pump Maintenance 7.4.2025 - 11.4.2025 08:00-17:00 EET
2025-04-11 13:53:38 - Maintenance Ended
Maintenance Ended -
2025-04-11 13:53:38case ID: 788
Maintenance Started -
2025-04-07 10:01:07case ID: 788
Maintenance Planned - Maintenance Planned:
Severity and user impact: Minor - The heat pump maintenance will be performed. The maintenance will be performed to one redundant heat pump at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 788
April 10, 2025
No incidents reported.
April 9, 2025
No incidents reported.
April 8, 2025
No incidents reported.
April 7, 2025
[Maintenance] - The Air - Authentication gateway version upgrade 7.04.2025 17:00 - 18:00 EEST
2025-04-07 17:24:45 - Maintenance Ended
Maintenance Ended - Maintenance completed.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 791
Maintenance Started - Maintenance windows started.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 791
Maintenance Planned - Severity and user impact: Major - During the maintenance window authentication via Verne shared Authentication gateway is not possible for short period of time . This affects to all customers that are using MFA authentication via Verne authentication gateway.
Verne Authentication gateway will be updated to recent version with improved functionality and enhanced security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 791
[Maintenance] - The Rock - Authentication gateway version upgrade 7.4.2025 17:00 - 18:00 EEST
2025-04-07 17:24:27 - Maintenance Ended
Maintenance Ended - Maintenance completed.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 790
Maintenance Started - Maintenance windows started.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 790
Maintenance Planned - Severity and user impact: Major - During the maintenance window authentication via Verne shared Authentication gateway is not possible for short period of time . This affects to all customers that are using MFA authentication via Verne authentication gateway.
Verne Authentication gateway will be updated to recent version with improved functionality and enhanced security.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 790
[Maintenance] - The Air - Shared Firewall cluster version upgrade 7.4.2025 00:01 - 06:00 EEST
2025-04-07 00:24:22 - Maintenance Ended
Maintenance Ended - The firewall cluster software upgrade has been done.
Location: HelsinkiDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 782
Maintenance Started - The firewall cluster software upgrade started.
Location: HelsinkiDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 782
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location: HelsinkiDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 782
April 6, 2025
No incidents reported.
April 5, 2025
No incidents reported.
April 4, 2025
[Maintenance] - The Rock - Urgent Firewall management software upgrade 04.04.2025 22:00 - 23:59 EEST
2025-04-04 22:41:10 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 789
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 789
Maintenance Planned - Severity and user impact: Minor - During the maintenance window access to firewall management software is suspended for approx. 10 minutes.
We are performing version upgrade to firewall management software for recent level of security patches and new improved features.
During operations the firewall management software is unavailable. However all connections thought the firewalls works as usual.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 789
[Maintenance] - The Rock - Firewall management software upgrade 02.04.2025 19:00 - 22:00 EEST
2025-04-04 12:29:36 - Maintenance Ended
Maintenance Ended -
2025-04-04 12:29:36case ID: 786
Maintenance Planned - Severity and user impact: Minor - During the maintenance window access to firewall management software is suspended for approx 10 minutes.
We are performing version upgrade to firewall management software for recent level of security patches and new improved features.
During operations the firewall management software is unavailable. However all connections thought the firewalls works as usual.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 786
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 31.3.2025 - 4.4.2025 08.00 - 16.00 EET
2025-04-04 11:01:27 - Maintenance Ended
Maintenance Ended -
2025-04-04 11:01:27case ID: 787
Maintenance Started -
2025-03-31 08:02:05case ID: 787
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 787
April 3, 2025
No incidents reported.
April 2, 2025
No incidents reported.
April 1, 2025
No incidents reported.
March 31, 2025
No incidents reported.
March 30, 2025
No incidents reported.
March 29, 2025
No incidents reported.
March 28, 2025
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 24.3.2025 - 28.3.2024 08.00 - 16.00 EET
2025-03-28 14:31:20 - Maintenance Ended
Maintenance Ended -
2025-03-28 14:31:20case ID: 784
Maintenance Started -
2025-03-24 08:28:06case ID: 784
Maintenance Started -
2025-03-24 08:09:27case ID: 784
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 784
March 27, 2025
No incidents reported.
March 26, 2025
No incidents reported.
March 25, 2025
[Maintenance] - The Air - Power Generator Maintenance in The Air data center 24.3.2025 - 28.3.2025 08:00-16:00 EET
2025-03-25 15:21:35 - Maintenance Ended
Maintenance Ended -
2025-03-25 15:21:35case ID: 785
Maintenance Started -
2025-03-24 11:03:48case ID: 785
Maintenance Planned - Severity and user impact: Minor - Periodical maintenance will be executed to the data center power generators. The maintenance will be done one fault tolerant power generator at a time.
The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 785
March 24, 2025
No incidents reported.
March 23, 2025
No incidents reported.
March 22, 2025
No incidents reported.
March 21, 2025
No incidents reported.
March 20, 2025
No incidents reported.
March 19, 2025
[Maintenance] - The Rock - Shared Firewall cluster version upgrade 5.5.2025 00:01 - 06:00 EEST
2025-03-19 12:48:55 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location:PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 783
March 18, 2025
No incidents reported.
March 17, 2025
No incidents reported.
March 16, 2025
No incidents reported.
March 15, 2025
No incidents reported.
March 14, 2025
No incidents reported.
March 13, 2025
No incidents reported.